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Shipping

Last updated: 20 September 2026

Where we ship

We ship to Belgium, the Netherlands, Luxembourg, France, Spain, Portugal, Italy, Germany and Poland. Parcels are delivered to a Mondial Relay pickup point or locker that you choose at checkout. We do not offer home delivery for now. For another country, contact us first: we will confirm feasibility and a shipping quote case by case.

Production and dispatch time

Every riser is 3D-printed to order in our Brussels workshop. Your parcel is handed to Mondial Relay within 3 to 7 business days after payment. If we expect a longer delay, we contact you before dispatch.

We are a small team and print each riser to order. We would rather tell you about a delay than miss a promise.

Delivery time after dispatch

Typical delivery windows from carrier pickup to the pickup point, not guarantees:

  • Belgium, Netherlands, Luxembourg, France: 2 to 4 business days
  • Spain, Portugal, Italy, Germany: 4 to 6 business days
  • Poland: 5 to 7 business days

Carrier delays caused by strikes, customs, weather or peak periods are outside our control, but we keep you informed if something goes wrong.

Pickup points and tracking

At checkout, you pick the Mondial Relay pickup point or locker of your choice on the map. As soon as the parcel is handed to the carrier, you receive a tracking number by email, and Mondial Relay notifies you when the parcel is ready for collection. Parcels are kept at the pickup point for a limited number of days, shown in the tracking; after that they return to us.

Shipping costs

Shipping is charged per order, VAT included. The price depends on the destination and the number of risers in the parcel:

  • Belgium, Netherlands, Luxembourg: €4.99 for one riser, €5.99 for two or more
  • France: €6.99 for one riser, €7.99 for two or more
  • Spain, Portugal, Italy: €7.99 for one riser, €8.99 for two or more
  • Germany, Poland: €10.99 for one riser, €14.99 for two or more

The exact amount is shown at checkout before you pay.

Damage in transit

If your riser arrives damaged, contact us within 14 days of collection with photos of the parcel and the product. We arrange a replacement or a full refund at your choice, at no extra cost. You do not need to ship the damaged item back unless we ask.

For returns for other reasons (change of mind, wrong order), see our Returns and refunds policy.

Lost parcels

If tracking stops updating for more than 10 business days, contact us. We open a carrier investigation and either re-ship or refund once the investigation closes.

Questions

Reach us via the contact page. We reply within 24 hours on business days.