FAQ

It raises your gravity water filter by several centimeters so you can slide a water bottle, a carafe, or a jug under the tap without lifting or tilting the full filter. That is it. Simple, solid, and designed to look good while it does the job.

Our current range fits the Big Berkey (8.5 L) and the Royal Berkey (12.3 L). Other models and colours are on the waitlist. Tell us what you own on the homepage form and we will email you when a matching riser is ready.

In many cases, yes, because most gravity filters share a similar round base. We do not guarantee a universal fit, so if you have a different brand, message us with the base diameter and height of your filter and we will tell you which of our models works.

Black, Grey, Orange, Navy, and Royal Blue. Pick your colour on the product page before adding to cart. More colours may be added based on demand. Tell us what you would like on the homepage waitlist form.

ABS filament, 3D-printed locally in Belgium. ABS is strong, rigid, and heat-stable up to around 80 °C. It is not food-contact certified, which is why the riser supports the filter rather than touching the water inside.

No. The riser lifts the stainless steel body of your filter. It never comes into contact with the filtered water. The ABS is used purely as a structural support. Your water only touches the filter's own food-grade stainless steel and the original filter elements inside.

Yes. Each riser is engineered and tested to hold a fully loaded Royal Berkey, over 15 kg with water. The water-drop pattern is structural, not just decorative.

Injection-moulding tooling would cost more than an entire small production run. 3D printing lets us produce a solid, well-engineered riser locally in Belgium, iterate on designs between runs, and keep our footprint small. You will see light layer lines: part of the character of the product.

No. CirklePlanet is an independent Belgian brand. We use "compatible with Berkey" and similar phrasing as descriptive references to help you pick the right size. We are not endorsed, sponsored, or licensed by Berkey or any other filter manufacturer.

It depends on whether your exact model is in stock:

• In-stock items: dispatched within 1 to 2 business days.
• Made-to-order (custom colours, less common models): 3 to 7 business days of production before dispatch.
• Delivery after dispatch: 2 to 4 business days in Belgium, 3 to 7 business days elsewhere in the EU.

If we see that your order will need more time than that, we will contact you.

Belgium and the European Union (Austria, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain and more). Portugal is not covered for now. Outside the EU, contact us first.

Contact us via the contact page. We open an investigation with the carrier and either re-ship or refund once it closes.

Yes, for standard catalogue items. Under EU law you have 14 days from delivery to tell us you want to return it, and 14 more to ship it back. The riser must be unused and in its original packaging. Full rules in our Returns and Refunds Policy.

Custom and personalised orders are excluded from the 14-day withdrawal right. This is a statutory exception under Directive 2011/83/EU, Art. 16(c) (transposed in Belgium at Code de droit économique, Art. VI.53, 3°). Before we start printing a custom riser, we flag this in writing and ask for your confirmation. The 2-year warranty against manufacturing defects still applies.

Email us within 14 days with photos. We send a replacement or issue a full refund at your choice. We cover return shipping in that case.

Yes. The 2-year EU statutory warranty against manufacturing defects (Directive 2019/771). It does not cover drops, misuse, or wear from conditions outside intended use (strong UV, boiling water, aggressive cleaners).

We use your data to fulfil your order, send the emails you have signed up for, meet our accounting obligations, and improve the site with anonymised analytics. We never sell it. Full breakdown per GDPR category in our Privacy Policy.

Click the unsubscribe link at the bottom of any email, or contact us.

Send us a request via the contact form. We confirm your identity and respond within one calendar month, as required by GDPR Art. 15–17.

ABS is technically recyclable (resin code 7), but kerbside recycling for ABS is rare in the EU. We are exploring a take-back scheme. In the meantime, if you are done with your riser and do not know what to do with it, send it back to us in Belgium and we will handle it.

Nothing gets binned on reflex. Prints that do not pass our quality check, and leftover filament from spool ends, are set aside and periodically turned into something useful: prototypes, small creative objects, or material for tests on new designs. It is not a formal recycling programme, just how a small workshop handles its own scraps.

Our workshop runs on 100% green electricity through our Belgian utility contract. It does not erase the full footprint of 3D printing (filament production, shipping, packaging), but it is the cleanest part of the chain today.

We 3D-print locally in Belgium, which cuts shipping distance from the factory to the customer. Our printers draw around 150 W in operation, on green electricity. We do not publish a life-cycle assessment because we have not yet commissioned one. We would rather stay silent than greenwash.

No. We do not profile visitors, we do not use AI-driven personalisation, and we do not let generative AI answer your messages without a human in the loop. Some third-party platforms we rely on (for example, Shopify's fraud-analysis features) may use machine-learning models as part of their own infrastructure. Those are governed by the relevant provider under the EU AI Act (Regulation 2024/1689). See our Privacy Policy for the full breakdown.